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Data Protection Policy

At Raymatik, we are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us through our website, email, or social media.

We aim to be transparent in how we manage your information. Any updates to this policy will be published on this page, along with the revised effective date. This policy has been in effect since 1 January 2018.

For privacy matters relating specifically to your media project, please also refer to our Terms and Conditions.

Information We Collect

When you contact us or submit an enquiry, we may collect:

• Your name and organisation (if applicable)

• Contact details, including email address

• Information relevant to your enquiry or project

If you proceed with a booking, we may also collect:

• Project-related details such as locations, participants, and logistical information

In the course of delivering our services, we may also create and store media content (e.g. video or audio recordings), which may include personal data.

How We Use Your Information

We use the information collected to:

• Understand your requirements and respond to enquiries

• Communicate with you regarding your project

• Deliver and manage our services

• Improve our services and client experience

Project-related information and media are stored securely, with appropriate backups in place. You may request deletion of your data or project materials, subject to identity verification and any legal or contractual obligations.

Portfolio and Marketing Use

We may use selected materials from completed projects for portfolio, promotional, or marketing purposes. This typically includes highlight content only.

We do not identify private clients without consent. If you would prefer your project to remain confidential, you can request this at the time of booking or prior to production.

Data Security

We take appropriate measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• Secure digital storage systems

• Controlled data handling processes

• Physical safeguards where applicable

If you require additional confidentiality, we can provide a non-disclosure agreement upon request.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These tools help us:

• Understand general website usage

• Improve functionality and performance

Cookies and tracking pixels do not identify you personally but provide aggregated insights into user behaviour.

You can manage or disable cookies through your browser settings.

External Links

Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies.

Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data (where applicable)

• Opt out of marketing communications at any time

• Request that your project materials remain private and are not used publicly

We do not sell, trade, or distribute your personal data to third parties without your consent, unless required to do so by law.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us directly.

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